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MEET THE TEAM THAT TREATS PLUMBING DIFFERENTLY
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SMALL COMPANY. BIG CARE. REAL PEOPLE.
At XCEL Plumbing & Drains, we believe plumbing should be personal.
We’re a small, locally owned company based in Central Ohio, proudly serving the homes and families across Columbus and surrounding areas. But what really defines us isn’t just the tools we carry — it’s the way we treat our customers.
For us, plumbing isn’t just about fixing a problem. It’s about showing up with integrity, explaining things clearly, doing the job right, and leaving your home better than we found it. It’s about earning your trust, not just your business.
HOW IT ALL STARTED
XCEL Plumbing & Drains began with a simple idea:
Do good work. Treat people right.
After years of working in the plumbing industry and seeing how often homeowners felt rushed, upsold, or left in the dark, we knew there had to be a better way.
So we built a company around honesty, attention to detail, and true customer care — no pushy sales, no shortcuts, and no surprises on your bill.
We’ve grown through word of mouth, satisfied customers, and real relationships — not big ad campaigns or flashy gimmicks.
WHAT WE BELIEVE IN
We’ve built XCEL around a few core beliefs — simple values that guide everything we do:
HONEST, UPFRONT PRICING
No hidden fees. No games. Just fair, transparent pricing you can count on — because you deserve to know exactly what you’re paying for.
EXCEPTIONAL CUSTOMER EXPERIENCE
We treat every customer like family. That means listening first, explaining your options, and respecting your time and space.
FAST, RELIABLE SERVICEWITHOUT THE PRESSURe
Plumbing problems are stressful enough. We won’t make it worse with hard sells or confusing advice. We give you honest recommendations and help you make the right call.
A PERSONAL TOUCH
Yes, we’re a little dog-obsessed — but we also just love connecting with our customers. We’re the kind of crew who will remember your name, your dog’s name, and what went wrong with that water heater last winter.
WHY CHOOSE XCEL PLUMBING & DRAINS?
In a sea of plumbing companies, here’s what makes us stand out:
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Locally Owned & Operated: No big franchises or call centers. You’ll talk to real people who live and work here.
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Available 24/7: Yes, we’re available all day, every day. Because plumbing issues don’t follow a 9-5 schedule.
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Skilled & Experienced: We know our stuff. From simple repairs to full sewer line replacements, we’ve got you covered.
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Friendly, Professional, & Respectful: No attitude. No mess. Just plumbing pros who care.
PLUMBING YOU CAN COUNT ON — PEOPLE YOU CAN TRUST
When you call XCEL Plumbing & Drains, you’re not just getting a plumber —
you’re getting a partner in keeping your home safe, clean, and comfortable.
Whether you’re dealing with a leaking pipe, clogged drain, or planning a full system upgrade, we’ll be there with a smile, the right tools, and a commitment to doing the job right.
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